Frequently Asked Questions

Everything you need to know about shopping with Fire & Ice.

How do I determine my correct size?

Each product page features a detailed size guide tailored to that specific garment. We recommend measuring yourself and comparing those figures to our chart to ensure the perfect fit.

What is your shipping policy for domestic and international orders?

We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.

Can I return or exchange an item if it doesn't fit?

Yes, we offer a 30-day return and exchange policy. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund or store credit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

How should I care for my Fire & Ice garments?

To maintain the longevity of your pieces, we recommend following the care label instructions inside each garment. Generally, we suggest cold washes and air drying for our premium fabrics.

How can I track my order once it has shipped?

Once your order is dispatched, you will receive an email confirmation containing a unique tracking number and a link to the carrier's website to monitor your delivery progress.