Returns & Exchanges

At Fire & Ice, we want you to feel confident in your style, which is why we offer a 30-day window for returns on all unworn items with original tags attached. Whether your piece didn't fit or you've had a change of heart, we are committed to making the return process as seamless as possible.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack your items in their original packaging, ensuring all labels and tags are intact to qualify for a full refund.

3

Ship It Back

Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects your return at the warehouse, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing